Privacy Policy | Peak Performance Now

Privacy & Cookie Policy

Effective Date: Nov 19, 2020
Last Updated: 6 June 2025

1. Who We Are
This website, www.peakperformancenow.net, is operated by Peak Performance Now. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller is Jay ‘Jay Waller’ Whalley.

2. What Personal Data We Collect
We may collect and process the following types of information:

Full name, date of birth, gender, email, phone numbers, and address
Occupation, relationship status, number of children
GP contact details and current medications
Your stated issue and what you hope to accomplish through sessions
Prior experiences with hypnosis or reiki
Signed consent forms via PandaDoc
Website usage data including IP address, device type, and browser activity

3. How We Use Your Data
Your data is used to:

Provide hypnosis, reiki, and related services
Record consent and session details for professional and legal purposes
Communicate with you about sessions, scheduling, and follow-ups
Improve our website and services
Comply with professional, legal, and insurance obligations

We do not diagnose or treat medical conditions, and we do not act as licensed healthcare professionals.

4. Legal Basis for Processing
We process your data based on:

Your explicit consent, documented via PandaDoc
The need to fulfill our service agreement with you
Legal obligations, including insurance and record-keeping standards
Legitimate interests in operating a responsible, ethical practice

5. Data Retention
To comply with professional and insurance requirements, we retain your personal information, session notes, and signed consent forms for a period of five (5) years from the date of your final session. After that, all data will be securely deleted or destroyed unless there is a legal obligation to retain it longer.

6. Session Recording and Copyright
You may not record audio or video of your sessions without written permission. All session recordings, if any, remain the intellectual property of the practitioner and will not be shared without your written consent.

7. Cookies
Our website uses cookies to enhance functionality and measure visitor interaction. These include:

Essential cookies for site operation
Analytics cookies (e.g., Google Analytics)
Marketing cookies (e.g., Facebook Pixel)

You can manage or disable cookies via your browser settings. Disabling certain cookies may affect your experience.

8. Data Sharing
We do not sell your data. We only share it with trusted third-party services that support our business, including:

PandaDoc (for digital consent)
Payment processors (e.g., Stripe, PayPal)
Website hosting and analytics providers

All providers meet GDPR compliance requirements.

9. Your Rights
Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Withdraw your consent at any time
Request deletion of your data where legally permitted
Restrict or object to how your data is used
File a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise any of these rights, contact: jay [at] peakperformancenow [dot] net

10. Data Security
We use encrypted platforms, secure cloud storage, and strict access controls to protect your data. Only the practitioner and authorized personnel may access your records.

11. International Data Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

12. Contact Details

Email: jay [at] peakperformancenow [dot] net

Mailing Address:
Peak Performance Now
46 Fulwood Hall Lane

Preston

PR2 8DD
United Kingdom

13. Changes to This Policy
This policy may be updated periodically. The latest version will always be available on our website with the date of the most recent update.